VOX Digital
Services
Team
Portfolio
Reviews
FAQ
About
Blog
Contact
CRM / ERP implementation and business process automation

CRM and ERP system implementation

We bring sales, customers and internal processes into a single management system — no manual counting, lost leads or Excel chaos.

As a business grows, customers, orders and staff multiply, but they are still managed in Excel sheets, notebooks and chats. As a result leads get lost, no one knows exactly who handled which customer, stock balances turn out to be wrong, and pulling a report takes all day. CRM implementation and business process automation solve exactly this: all data in one place, every customer and process visible, decisions based on numbers.

Get a free audit

The problem

  • Leads get lost between Telegram, Instagram and phone — it is unclear who failed to reply
  • When a salesperson leaves, the customer base leaves with them
  • Warehouse, sales and accounting data do not match each other
  • The manager sees the real picture only at month-end, after the report
  • The same task is entered manually several times

What we do

Setting up a ready system and integration (amoCRM and others)

If your process is standard, setting up and configuring amoCRM is the fastest path. We set up the funnel, stages, automatic tasks and reminders, and connect leads from Telegram, Instagram, the website form and telephony — every inquiry lands in the system automatically.

Developing your own CRM/ERP system

If your process is unique and a ready system "squeezes" you, we build a CRM tailored exactly to you or a full ERP system: sales, warehouse, production, finance and staff — all in one panel. With this you are not tied to any monthly license, the system is yours.

What's included

  • Lead and sales management — all inquiries in one funnel, stages and owners, no customer is forgotten
  • Process automation — automatic tasks, reminders, status changes and notifications, less manual work
  • Integrations — Telegram, Instagram, website form, telephony (sip), Payme/Click, 1C or your existing systems
  • Roles and permissions — each employee sees only their own data, the base is protected
  • Reports and dashboards — sales, conversion and staff performance in real time, one screen for the manager
  • ERP module (if needed) — warehouse, supply, finance and production accounting
  • Training and support — your team learns to use the system and we provide technical assistance

How we work

  1. 1Free audit — we study your process, pain points and which solution (ready or custom) delivers results cheaper and faster
  2. 2Technical spec and scheme — we agree on the map of funnels, modules, integrations and roles
  3. 3Setup or development — amoCRM is configured or the system is built step by step, shown at every stage
  4. 4Integration and data migration — we move your existing base (Excel, old CRM) into the new system
  5. 5Training and launch — the team is trained and the system goes live
  6. 6Support — technical assistance and needed configuration during operation

Why VOX

  • 8+ years of experience, 40+ projects — real implementations in banking, logistics, e-commerce and education
  • Website, advertising and system — in one team: the CRM receives leads, and we also run the SEO and ads that bring those very leads, so the whole chain is in one place
  • Ready or custom — unbiased advice: if amoCRM is enough, we do not sell anything extra
  • Fast contact — usually a reply within an hour, open communication and clear reporting

FAQ

The price depends on process complexity: setting up amoCRM is one cost, building your own system from scratch is another. That is why we first review your process in a free audit and then state an exact price and timeline — we do not mislead with rough figures.

If your process is a standard sales funnel, amoCRM is often the fastest and cheapest solution. If the process is unique or a ready system limits you, a custom CRM/ERP is more beneficial. In the audit we give unbiased advice — we do not sell anything unnecessary.

Setting up amoCRM and basic integration usually takes a few days. Developing a custom CRM/ERP takes from weeks to months depending on the number of modules. We give an exact timeline after the technical spec.

Yes. Migrating your existing base of customers, orders and contacts into the new system is a standard implementation step — no data is lost.

Yes. Leads arrive automatically from Telegram, Instagram, the website form and telephony; we integrate with payments (Payme/Click), 1C and other existing systems.

Yes. We train your team and, after launch, continue to provide technical support, configuration and needed adjustments.

Other services

Custom IT & AI

Custom software, Telegram bot and AI chatbot development

→

Corporate Website

Corporate Website Development

→

Get a free audit

Get a free audit