CRM and ERP system implementation

We bring sales, customers and internal processes into a single management system — no manual counting, lost leads or Excel chaos.

As a business grows, customers, orders and staff multiply, but they are still managed in Excel sheets, notebooks and chats. As a result leads get lost, no one knows exactly who handled which customer, stock balances turn out to be wrong, and pulling a report takes all day. CRM implementation and business process automation solve exactly this: all data in one place, every customer and process visible, decisions based on numbers.

The problem

• —Leads get lost between Telegram, Instagram and phone — it is unclear who failed to reply
• —When a salesperson leaves, the customer base leaves with them
• —Warehouse, sales and accounting data do not match each other
• —The manager sees the real picture only at month-end, after the report
• —The same task is entered manually several times

What we do

What's included

• Lead and sales management — all inquiries in one funnel, stages and owners, no customer is forgotten
• Process automation — automatic tasks, reminders, status changes and notifications, less manual work
• Integrations — Telegram, Instagram, website form, telephony (sip), Payme/Click, 1C or your existing systems
• Roles and permissions — each employee sees only their own data, the base is protected
• Reports and dashboards — sales, conversion and staff performance in real time, one screen for the manager
• ERP module (if needed) — warehouse, supply, finance and production accounting
• Training and support — your team learns to use the system and we provide technical assistance

How we work

1. 1Free audit — we study your process, pain points and which solution (ready or custom) delivers results cheaper and faster
2. 2Technical spec and scheme — we agree on the map of funnels, modules, integrations and roles
3. 3Setup or development — amoCRM is configured or the system is built step by step, shown at every stage
4. 4Integration and data migration — we move your existing base (Excel, old CRM) into the new system
5. 5Training and launch — the team is trained and the system goes live
6. 6Support — technical assistance and needed configuration during operation

Why VOX

• 8+ years of experience, 40+ projects, IT Park resident — real implementations in banking, logistics, e-commerce and education
• Website, advertising and system — in one team: the CRM receives leads, and we also run the SEO and ads that bring those very leads, so the whole chain is in one place
• Ready or custom — unbiased advice: if amoCRM is enough, we do not sell anything extra
• Fast contact — usually a reply within an hour, open communication and clear reporting

Other services

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